Refund and Returns Policy

1. General Policy

At smartright, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the terms set out below.

2. Eligibility for Returns

2.1. Time Frame

Return requests must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

To be eligible for a return, the product must be:

• Unused and in its original condition
• In the original packaging, including all accessories, manuals, and warranty cards
• Accompanied by a valid proof of purchase (order confirmation or receipt)

2.3. Non‑returnable Items

The following items cannot be returned or refunded:

• Personalized or custom‑made products
• Perishable goods, cosmetics, or items that have been opened for safety reasons
• Products marked as “Final Sale” at the time of purchase

3. Return Process

3.1. Initiating a Return

To start a return, please contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Shipping the Return

Once your request is approved, we will issue a prepaid return label (where applicable) or provide instructions for shipping the item back to us. You are responsible for ensuring the package is securely sealed and properly addressed.

3.3. Inspection and Approval

Upon receipt, our team will inspect the returned item. If the product meets the eligibility criteria, we will proceed with the refund or exchange as requested.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement, depending on your bank.

4.2. Refund Amount

The refund will include the product price minus any applicable shipping charges, unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

5. Exchanges

If you prefer an exchange for a different size, color, or model, please indicate this in your return request. Exchanges are subject to product availability.

6. User Responsibilities

• Provide accurate contact information and order details when requesting a return.
• Package the item securely to prevent damage during transit.
• Adhere to the 30‑day return window.
• Comply with any additional instructions provided by smartright support.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. smartright reserves the right to amend this policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the updated terms.

8. Contact Information

If you have any questions regarding this policy, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: